The schedule agents actually check
Today, tomorrow and the full week in a native app. No desktop WFM login, no printed roster on the wall, no asking a team lead.
Coming soon
Your Mobile App for Amazon Connect FCS
Put every agent’s schedule, shift trade, overtime slot and time off request in their pocket, on top of the Amazon Connect setup you already run. Launching soon on iOS and Android.
What Mobile Connect FCS does
Amazon Connect, beyond the desk
Amazon Connect runs your contact center. Mobile Connect FCS runs the schedule behind it. Agents check shifts, claim voluntary overtime, request time off and trade shifts with colleagues, from the phone already in their hand.
- Launching on iOS and Android
- Deploys onto your existing Amazon Connect instance
- Single sign-on with your identity provider
Fewer scheduling emails
Time off, voluntary overtime and shift swaps all move through one flow, with a clear approval trail instead of inbox ping-pong.
Built for Amazon Connect
Sits on top of the contact center you already run. No parallel system to maintain and nothing new for agents to learn.
Features
Everything agents need on shift day
Six things that used to need a desktop, a spreadsheet or a team lead. Now one app.
See the whole schedule
Shifts, breaks, meetings and training in a day or week view, always in the agent’s own time zone.
Claim voluntary overtime
Publish open overtime and holiday slots to the right skill groups. Agents claim them in a tap, first come first served.
Request time off
Submit holiday and leave with live balances in view, then follow the approval status without chasing anyone.
Trade shifts with colleagues
Offer a shift to eligible teammates, accept a swap and route it for approval, all inside the app.
Push notifications for changes
Every schedule change, approval and accepted trade lands on the agent’s lock screen the moment it happens.
Secure by default
Single sign-on through your identity provider, with permissions and approval rules mirroring your existing policy.
Benefits
Less admin for planners, more control for agents
Shift trades that don’t need a coordinator
An agent offers a shift, eligible colleagues see it, and the swap routes for approval automatically. Skill and coverage rules are checked before anyone accepts, so the roster stays valid without a planner refereeing every swap.
Time off and overtime in the same place
Agents request leave against a live balance and claim published overtime or holiday slots the moment they open. Planners fill gaps from the people who actually want the hours instead of chasing volunteers.
Nobody finds out about a change too late
Every schedule change, approval and accepted trade fires a push notification. Fewer missed starts, fewer “I never saw the email” conversations, and less adherence lost to information that arrived after the shift began.
Who it’s for
Built for agents and the people who lead them
One app, two jobs to be done: from the agent picking up a Saturday to the team leader signing it off.
Agents
Check the week, swap a shift, book leave and pick up extra hours without opening a laptop.
Team leaders
Approve trades and leave from a queue, and reach the whole team with a change everyone will actually see.
FAQ
Frequently asked questions
What does FCS stand for?
Forecasting, Capacity Planning and Scheduling: the workforce management disciplines that decide who is on shift and when. Mobile Connect FCS brings that side of your contact center to the phone in your agents’ pockets.
When will Mobile Connect FCS be available?
The app is in development and launching soon on iOS and Android. Join the waitlist and we will contact you as soon as early access opens. Waitlist teams are onboarded first.
What does joining the waitlist commit me to?
Nothing. It registers your interest so we can reach out when early access opens, share launch timing, and answer questions about how the app would fit your contact center. There is no cost and no obligation to buy.
How does it work with Amazon Connect?
Mobile Connect FCS deploys onto your existing Amazon Connect instance and reads the schedules your contact center already produces. Agents keep the same identity, the same skill groups and the same queues. The app simply gives them a mobile front end for the scheduling side of it.
Do agents need a separate login?
No. Agents sign in with single sign-on through your existing identity provider, so there is no extra account to provision or password to reset.
Will it be on both iOS and Android?
Yes. Native apps for both iOS and Android are planned from launch, including push notifications for schedule changes, approvals and accepted shift trades.
Who approves shift trades and time off?
Approvals follow the rules you already use. Trades are checked against skill and coverage requirements before they are offered, then routed to the team leader or planner responsible for that group.
How long will it take to roll out?
Because the app sits on top of an Amazon Connect setup that already exists, there is no parallel scheduling system to build or migrate. We expect most contact centers to be live within days rather than quarters.
Have more questions? Contact us
Give your agents their schedule back
Mobile Connect FCS is launching soon. Join the waitlist and we’ll get in touch when early access opens for your contact center.